Overview
In a significant move, PagerDuty has announced its intention to acquire Jeli.io, an early-stage incident management startup. This acquisition is expected to enhance PagerDuty’s capabilities in managing and resolving incidents, further solidifying its position as a leading provider of incident response solutions.
Background on Jeli.io
Jeli.io was founded in 2019 by Nora Jones, a seasoned expert in chaos engineering, who had previously worked at Netflix and Slack. The company’s primary focus has been to develop innovative tools that enable customers to quickly identify the root cause of incidents and respond effectively to minimize downtime.
Incident Management Capabilities
Jeli.io’s flagship product is an incident response bot that integrates seamlessly with Slack, allowing users to initiate incident management processes by answering a series of questions. This automated process enables teams to open Jira tickets as needed and share incident reports across relevant Slack channels.
The acquisition comes at a strategic time for PagerDuty, which offers a range of services, including incident management, AIOps, automation, and customer service. The goal is to provide a comprehensive suite of tools that empower customers to manage incidents efficiently, both internally and externally with their customers.
Incident Response: Core Tentpole of Operations Cloud
According to Dan McCall, Vice President of Product Management for Incident Response at PagerDuty, "incident response is the core tentpole of our Operations Cloud, which represents many different capabilities all working in concert with one another to really help companies improve their overall operational maturity."
Why Jeli.io?
Nora Jones, Founder and CEO of Jeli.io, revealed that she wasn’t actively seeking an acquisition but saw PagerDuty as a natural fit due to its complementary functionality. The integration with PagerDuty’s resources will enable Jeli.io to grow faster than it could have as a standalone startup.
Shared Data Source
It’s worth noting that Jeli.io relies heavily on data from PagerDuty, which is an essential source of information for incident assessment. With 90% of its customers using PagerDuty, this acquisition ensures a seamless integration of the two companies’ offerings.
Generative AI Tool
This past summer, Jeli announced it was developing a generative AI tool that can summarize key points in incidents and generate reports that humans can use as a starting point for analysis. This innovative approach aligns with PagerDuty’s commitment to delivering cutting-edge incident management solutions.
Financial Details
The financial terms of the acquisition have not been disclosed, but Jeli.io had raised $19 million before being acquired. The deal was signed today, and the closing date is expected to occur at an undisclosed later time.
Conclusion
This strategic acquisition underscores PagerDuty’s commitment to delivering comprehensive incident management solutions that empower customers to respond effectively to incidents. By integrating Jeli.io’s innovative tools with its existing offerings, PagerDuty will solidify its position as a leader in the incident response market.
Related Links
Additional Reading
- Incident Response: A Comprehensive Guide – This whitepaper provides an in-depth look at the importance of incident response and how to develop a robust incident management plan.
- AIOps: The Future of IT Operations – Learn about the emergence of AIOps and its potential to revolutionize IT operations.
Join the Conversation
Share your thoughts on this acquisition and its implications for the incident management market. How do you see PagerDuty’s integration with Jeli.io affecting the industry?
